Your Statutory rights are not affected by any of the following store policies.
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| Ordering Online with us is safe, secure and easy! Full payment is required at time
of placing order, however, customers have the right to cancel their order for a full
refund or exchange prior to despatch.
It is the customer's responsibility to ensure that the details of their order and
delivery address are correct at time of purchase, as China Presentations cannot be held
responsible for incorrect or non-delivery due to customer error. |
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| As we are a British Company, all charges will be made in GBP. There is a
currency conversion tool on the site to show prices in other currencies, but final payment
will be made in GBP. Any prices listed may contain errors or omissions. In the event of
an incorrect price being listed we will not be duty bound to supply the goods at the
incorrect price. |
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Credit/Debit Card Payments |
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| We use www.sagepay.com
for online credit card authorisation. Sage Pay provides secure online credit card and debit
card payment solutions for thousands of online and mail order businesses across the UK. Sage Pay
has achieved the highest level of compliance under the Payment Card Industry Data Security
Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that
your details remain secure throughout the transaction process. |
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Refund Policy and Returns |
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| In the unlikely event of loss or damage to a shipment, all goods are
fully insured and replacements will be supplied free of charge. A full refund will be
made for goods that cannot be replaced or an alternative will be offered.
China Presentations will require notification of any breakages or faults within 7 days of
delivery and may require a photograph or return of all damaged items.
Returns to China Presentations for reasons other than loss or damage are subject to
return shipping costs and a 5% handling charge. All returns must be reported to China Presentations and shipped
within 7 days of receipt in original packaging. |
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| Some china manufacturers are now outsourcing production overseas. For this reason, china purchased from us may not exactly match your existing china if it was produced in England. China Presentations will not be held responsible for variations in colour, density and material. |
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| Every care is taken to ensure that descriptions and specifications provided by us are correct, however these are supplied to us by the manufacturers and are accurate within the normal standards generally accepted by the industry. |
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| Images displayed on the website are for illustrative purposes and actual items may differ slightly from the image. |
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| Throughout our site you will see 3 tier cake stands available in various
china patterns. Please be aware that these are put together by us and not made by the
actual manufacturer of the china. The plates used are the genuine product and will be
first quality pieces. The fittings are either chrome or gold finish. |
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| If you order a large quantity of goods for delivery overseas, in exceptional circumstances China Presentations may contact you and inform you of additional shipping costs, at which time you may either pay the extra amount or cancel your order.
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| If we should receive a complaint about any part of our service, by phone,
fax, e-mail or letter, then it will be dealt with promptly (we will reply within 3 working
days). It will then be dealt with confidentially and effectively. |
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Company Registration Information
Registered Office Address:
China Presentations
Unit 3, Mill Hill Ind. Estate, Flower Lane
Mill Hill, London NW7 2HU
UK - England & Wales
Registered in England and Wales No. 1297598
VAT No. GB228 5148 59
